For further information about what’s happening on the day please click on the link below:
Renewal information is contained on the renewals page
Go to the portal and click on “Member balance top-ups”
You set three values; maximum limit per year, top up amount, and top up when credit is at
- Maximum limit is the total amount that can be requested through the mandate over a 12 month period. This isn’t what will be taken over the period. It is better to be safe and set this higher than you think as is more difficult to change later
- Top up amount is the amount your account will be credited through the direct debit each time. You want to ensure this is enough for at least 5 days as it can take time to clear (banks will vary, mine is instant), but depends on how regular you want to top up. A second top up cannot be called until the first one has cleared.
- Top up when credit is at is the balance of your account which triggers a direct debit. You want to set this high enough that you still have enough in your account for 5 days as it can take time to clear (vary depending on bank). A second top up cannot be called until the first one has cleared.
As a suggestion we have done the maths for direct debits depending on the number of squash courts and number of drinks per week as a guide. But ultimately you must work out what you think is appropriate.
Click “Register” and then fill in the mandate details and click confirm.
After that you are done! You will get an email confirmation from gocardless to say it has been setup, and an email each time a DD is called.
[from 3rd April] Associated with your member account is a member balance. This is directly linked with your member card too. With credit in your account you will be able to:
- Make purchases as the bar using your member card
- Pay for squash courts online
- Accept squash court fees on check-in
- Sign up to squash courses online (coming May)
There are two ways to credit your member account:
- Top up with cash at the bar using your member card
- Setup a direct debit – click on the link for a how to, with the setup site here
The direct debit will be called for an amount that you set when your balance falls below a specified amount. You can also call a direct debit to top-up you account manually on the top-up member balance page or in the bookings page by going to “my menu” then “my account”.
You will only be able to spend if your account is in credit with the following exceptions:
- If on direct debit and waiting for it to clear, you will be able to go negative equal to the amount of your top up
- Accepting half the court fees when signing into a squash court. If you’re too negative the system will flag it and you could lose system access.
Check your balance – to check your balance you can either
- Present your member card at the bar and they will be able to tell you your balance (from 3rd April)
- In the online bookings page; shown in the blue bar above the calendar
- On the top-up member balance page; accessible by clicking the link in the top yellow bar
See previous transactions
To see your previous transactions, go to the bookings page, click “my menu” in the blue bar, then “my account”.